You can acknowledge tickets and ticket notes created by other users. The note will be marked as having been acknowledged by your user and the author of the note will receive a notification email if they have opted to receive email notifications.
To acknowledge a note, click on the acknowledge that you have read this note ( ) icon at the top left of the note. You can acknowledge a ticket, by clicking the acknowledge icon at the top left of the ticket description.
- Ticket Overview
- Update notification settings for a user.
- Update your Notification settings.
- Add a Note to a Ticket.