Add a note to a ticket by email

If a project has been set accept incoming email a user can add a note to a ticket by sending an email message to the ticket.

Where an email notification has been sent to a user about an update to a ticket, the user can reply to the email and the reply will be added to the ticket as a note. (see User Notifications)

It is also possible to copy the email address from the email to this ticket link icon ( envelope ) shown at the top right of the ticket page. (The email to this ticket link will only be shown if the project has been set to accept incoming email).

Useful Links: