Notifications

Notification Overview

Notifications are issued to alert you to mentions and to changes to tickets and projects made by other users. Notifications are shown within the application itself and may optionally be sent by email and via Slack. Notifications for updates to tickets You will receive notifications of updates to tickets where you are follower of the… Read more »

View Notifications

Notifications are issued to alert you to mentions and changes to tickets and projects made by other users. To view your notifications: Open the notifications page by clicking on the notifications ( ) icon on the menu bar at the top of the page or by clicking on the Notifications link in the My Tickd menu… Read more »

Reply to a notification

You can reply directly to notifications in Tickd. If you receive an email notification for a ticket, you can also reply to the notification by replying to the email. Your reply will be added to the ticket as a note. To reply to notifications in Tickd: Open the notifications page by clicking on the notifications ( )… Read more »

Dismiss Notifications

To dismiss notifications: Open the notifications page by clicking on the notifications () icon on the menu bar at the top of the page or by clicking on the Notifications link in the My Tickd menu in the left panel of the Overview page. The first notification is selected by default.  You can select other notification… Read more »

Acknowledge a ticket note.

You can acknowledge tickets and ticket notes created by other users. The note will be marked as having been acknowledged by your user and the author of the note will receive a notification email if they have opted to receive email notifications. To acknowledge a note, click on the acknowledge that you have read this… Read more »