Tickets

Using integration with source code repositories.

Integration with source code repositories can be used to automatically add a note to ticket when an update is made to the repository. The note will contain the commit message, the type of update made and the files that have been changed. Integration with a source code repository will need to be set up before… Read more »

Reply to a notification

You can reply directly to notifications in Tickd. If you receive an email notification for a ticket, you can also reply to the notification by replying to the email. Your reply will be added to the ticket as a note. To reply to notifications in Tickd: Open the notifications page by clicking on the notifications ( )… Read more »

Set the default assigned user for a project

If a default user is set for a project, the user will be set as the default assigned user when creating tickets for the project. To set the default assigned user: Open the admin projects page by clicking the Admin link in the menu bar at the top of the page. Click on the required… Read more »

Acknowledge a ticket note.

You can acknowledge tickets and ticket notes created by other users. The note will be marked as having been acknowledged by your user and the author of the note will receive a notification email if they have opted to receive email notifications. To acknowledge a note, click on the acknowledge that you have read this… Read more »

Set a ticket custom field value

To set a ticket custom field value: Open the ticket page by clicking on a link to the ticket. Click the custom field ( ) tab link on right hand side of the page. (Note that the custom filed tab will only be shown if custom fields have been created. See : Create a custom field.) Click… Read more »

Edit a the name of an existing ticket

You can edit the name of an existing ticket if you have manager access to the project or are the ticket creator. To edit the name of an existing ticket: Open the ticket page by clicking on a link to the ticket. Click the edit this ticket (  ) icon at the top right of… Read more »

Assign an existing ticket to a milestone

The milestone that a ticket belongs to will usually be set when a ticket is created. If you have manager access to the project or or you are the creator of the ticket it is possible to assign an existing ticket to a milestone, or to reassign a ticket to another milestone. To assign an… Read more »

Reassign a ticket to another project

The project that a ticket is assigned is set when a ticket is created. If you have manager access to the project or or you are the creator of the ticket it is possible to reassign an existing ticket to another project. If the ticket assigned user does not have access to the new project,… Read more »

Add a note to a ticket by email

If a project has been set accept incoming email a user can add a note to a ticket by sending an email message to the ticket. Where an email notification has been sent to a user about an update to a ticket, the user can reply to the email and the reply will be added… Read more »

Delete a ticket note

Only users with manager permissions to the project and the user who has created the note will be able to delete it. To Delete a ticket note: Open the ticket page by clicking on a link to the ticket. Click the delete ( ) icon at the top right of the note. A confirm dialogue… Read more »