User

Remove a user from a project.

Users with manager access to a project can remove other users’ access to the project. To remove a user from a project: Open the project page by clicking on the project on the dashboard page or by selecting the project in the Projects menu at the top of the page. Open the Project Users page… Read more »

Acknowledge a ticket note.

You can acknowledge tickets and ticket notes created by other users. The note will be marked as having been acknowledged by your user and the author of the note will receive a notification email if they have opted to receive email notifications. To acknowledge a note, click on the acknowledge that you have read this… Read more »

Update notification settings for a user

An Admin user can update the notification settings for any user. If you do not have admin permissions, you can update your own notification settings. To update a user’s notification settings: Open the admin projects page by clicking the Admin┬álink in the menu bar at the top of the page. Click the Users menu item… Read more »

Update your notification settings.

All users can update their own notification settings. If you are an Administrator you can update notification settings for other users. To update your notification settings: Click the user menu link at the top right of the page and click the Settings menu item, or click the Settings link in the My Tickd menu shown… Read more »

Update ticket followers

The avatar icons of existing followers of a ticket are shown if the Followers section on the right panel of the ticket page. The creator of a ticket is automatically assigned as a follower of the ticket when it is created. Users are automatically assigned as a ticket followers when they are assigned to tickets…. Read more »

Assign a ticket to a user

To assign a ticket to a user: Open the ticket page by clicking on a link to the ticket. The current assigned user is shown in the rightmost of three select controls shown below the new note field in the update ticket tab on the right panel of the ticket page. Select the new user… Read more »

Send a broadcast email

To send a broadcast email: Open the admin projects by clicking the Admin link in the menu bar at the top of the page. Open the broadcast page by clicking on the Broadcast link in the Admin menu at the left hand side of the page. Enter the email subject in the Subject field in… Read more »

Reject a user access request

To reject a user access request: Open the admin projects page by clicking the Admin link in the menu bar at the top of the page. Open the user access requests page by clicking on the User Access Requests link in the Admin menu at the left hand side of the page. The page shows… Read more »

Accept a user access request

To accept a user access request: Open the admin projects page by clicking the Admin link in the menu bar at the top of the page. Open the user access requests page by clicking on the User Access Requests link in the Admin menu at the left hand side of the page. The page shows… Read more »

Request access to a Tickd project

If you require user access to a Tickd project, but don’t have a login, you can request access by clicking the Request an Invite link on the Tickd login page. If you already have a login for another project in the Tickd account you should ask a project manager or a Tickd administrator to grant… Read more »