User

User Assigned Tickets

You can view a list of all the open tickets that are assigned to you on your Assigned Tickets page. You can also view the tickets that are assigned to each user of a project by following the links in the project overview page (See:¬†Project Overview) To open your assigned tickets page: Open the Dashboard… Read more »

User Recent Tickets

You can view a list of tickets that you have updated recently on the Recent Tickets page. To open your recent tickets page: Open the Dashboard Overview page by clicking on the Tickd logo in the menu bar at the top of any page. Click the Recent Tickets link in the My Tickd menu at… Read more »

Filling in your timesheet

To enter or update your timesheet entries: Open your Timesheet page by selecting the Timesheet item in your user menu at the top right of any page, or by clicking Timesheet in the My Tickd menu at the left of the Dashboard Overview page. Entries for the current week are shown by default. You can… Read more »

Logging out

To log out of Tickd: Click on you user display name or avatar image at the right of the Tickd menu bar at the top of the page. This will open your user menu. Click on the Log out menu item in your user menu. You will be logged out of the application and redirected… Read more »

Forgot your password

If you have forgotten your Tickd password you can request a temporary password that will be sent to your email account. If you no longer have access to your email account you will have to ask your Tickd Administrator to update your login credentials. To request a new password: Click the Forgot Your Password? link… Read more »

Updating your password

It may be necessary for you to change or update your password for any number of reasons, here’s a simple guide on how to do just that. Open the user settings page by clicking the user menu link at the top right of the page and clicking the Settings menu item, or by clicking the… Read more »