To set a ticket custom field value:
- Open the ticket page by clicking on a link to the ticket.
- Click the custom field ( ) tab link on right hand side of the page. (Note that the custom filed tab will only be shown if custom fields have been created. See : Create a custom field.)
- Click the edit ( ) icon on the custom field you want to update. An editable field will be shown with a save and cancel button.
- Edit the new value in the field and click the save button.
Custom fields can be of four different data types (integer, varchar [255 chars], text [ 65,538 chars] and date). It is necessary to enter a value compatible with the data type of the field.
Permissions required: Manager or Developer permissions to the project.
Users with admin access can update the available custom fields on the Admin – Custom Fields page.