The avatar icons of existing followers of a ticket are shown if the Followers section on the right panel of the ticket page.
The creator of a ticket is automatically assigned as a follower of the ticket when it is created.
Users are automatically assigned as a ticket followers when they are assigned to tickets.
To add follower to the ticket:
- If there are users that can be added as followers of the ticket, the Add User ( ) icon will be shown alongside the existing followers.
- Click the Add User Icon. A dialogue with a list of the available users will be shown.
- Click users to add them as followers.
- Close the dialogue by clicking the close ( ) icon in the top right.
To remove a follower:
To remove a user as a follower click the user follower icon. Note that the assigned user of a ticket cannot be removed as a follower.
To add yourself as a follower:
If you are not already a follower of the ticket your own user avatar icon will be shown with a plus symbol. You can add yourself as a follower by clicking this icon.
Required Permissions: Manager or Developer permissions to the project.